Technician 2 (Network Operations Center)

Company Name:
Primerica Life Insurance Co.
Position Type:
position involves
monitoring and supporting Data Center infrastructure; Windows, Unix, Mainframe and Network. The candidate
is responsible for performing routine functions
to ensure maximum possible system availability and performance.
Provide Tier One support for all production problems including problem identification, tracking and escalation. The candidate
will provide end-user support on company supported computers, applications and devices.
These roles require strong interpersonal, problem-solving, and analytical skills to work cross-functionally to proactively handle various incidents simultaneously. Salary is in the mid $20's.
Key Tasks and Responsibilities:
Performs routine health checks on all production systems
Monitors critical network elements, systems, email and applications using various monitoring tools
Follows problem management procedures to diagnose, trouble-shoot and escalate issues
Communicates cross-functionally among technical, development and upper management levels
Responds to requests for technical assistance via phone and email
Diagnoses and resolves technical hardware and software issues
Researches questions using available information resources
Advises user on appropriate action
Follows standard Help Desk procedures
Keeps detailed record of all phone calls
Completes other tasks as assigned
Knowledge, Abilities and Qualifications:
Microsoft Office skills required
Advanced Windows operating system skills required
Windows desktop and trouble-shooting skills required
Web Browser skills required
Knowledge of Mainframe, Wintel and UNIX systems a plus
Ability to effectively prioritize and execute multiple tasks in a high-pressure environment required
Ability to apply knowledge and analytical thinking to work through issues
Ability to follow procedures and pay close attention to detail required
Ability to react to change productively and handle other essential tasks as assigned
Ability to work independently and as part of a goal oriented team
Ability to communicate effectively both written and verbally
Self-motivated and directed
Strong analytical and problem-solving skills required
Pro-active with the ability to take initiative
Desire to learn new technology
Education and Experience:
Minimum High school diploma or GED required; Associates degree or higher preferred
2+ year prior experience in a Network Operating Center or Help Desk environment preferred
Monday - Friday 8a-5p

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