IT Support Specialist
Job DetailsLevelExperiencedJob LocationAtlanta-Office - Duluth, GAPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$28.
00 - $32.
00 Job ShiftDayJob CategoryInformation TechnologyDescriptionJob OverviewCritical to the needs of our IT Department, the IT Support Specialist will be responsible for serving business end-user needs via our internal ticketing system.
The IT Support Specialist should be self-motivated, process driven, and customer service focused.
In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits.
We are committed to professional development and growing our business.
We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.
Core Responsibilities Serve as a Tier 2 resource in the Service Desk organization.
Device imaging, configuration, and setup for new hires across North America.
Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
Service Desk knowledge base management.
Creating, updating, and improving support procedures.
Maintain accounts, software, and hardware compliance to meet IT security standards.
Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
Execute business support standards, processes and procedures, and guidelines for incident management.
Work closely with the Service Desk Manager to recommend and implement process improvements.
Proactively learn and train other staff members on new product and service technologies.
Engage with remote team members for support when needed.
Work Experience3-5 Years in IT Computer SupportEducation/TrainingBS in Information Systems or equivalent experience.
Specialized Knowledge Certificates & LicensesA
certification preferredSoftware & TechnologyMS Office 365 Suite, Active Directory, Azure, ServiceNow, TeamViewer, Citrix, Intune, and Sophos experience preferred.
Recommended Skills Asset Tracking Computer Security Hardworking And Dedicated Imaging Incident Management Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
00 - $32.
00 Job ShiftDayJob CategoryInformation TechnologyDescriptionJob OverviewCritical to the needs of our IT Department, the IT Support Specialist will be responsible for serving business end-user needs via our internal ticketing system.
The IT Support Specialist should be self-motivated, process driven, and customer service focused.
In return, the company will offer a competitive market-based salary and comprehensive health insurance benefits.
We are committed to professional development and growing our business.
We are looking for a professional with a growth mindset who desires a progressive career move for a long-term period.
Core Responsibilities Serve as a Tier 2 resource in the Service Desk organization.
Device imaging, configuration, and setup for new hires across North America.
Utilize existing knowledge and service strategy to mitigate software, hardware, and networking issues.
Troubleshoot and resolve all IT issues via phone, web, and in-person channels while meeting set SLAs.
Service Desk knowledge base management.
Creating, updating, and improving support procedures.
Maintain accounts, software, and hardware compliance to meet IT security standards.
Support ongoing yearly hardware refresh projects, IT asset tracking, maintenance, and scheduling.
Execute business support standards, processes and procedures, and guidelines for incident management.
Work closely with the Service Desk Manager to recommend and implement process improvements.
Proactively learn and train other staff members on new product and service technologies.
Engage with remote team members for support when needed.
Work Experience3-5 Years in IT Computer SupportEducation/TrainingBS in Information Systems or equivalent experience.
Specialized Knowledge Certificates & LicensesA
certification preferredSoftware & TechnologyMS Office 365 Suite, Active Directory, Azure, ServiceNow, TeamViewer, Citrix, Intune, and Sophos experience preferred.
Recommended Skills Asset Tracking Computer Security Hardworking And Dedicated Imaging Incident Management Information Systems Estimated Salary: $20 to $28 per hour based on qualifications.
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