Global Support Service Technician
Insight Global is looking for a Global Support Services Technician -- Level 3 to sit on-site in Duluth, Georgia.
The GSS tech will be responsible for providing various IT support functions and will work directly with employees to set up new PC's and assist with support desk ticket resolution.
Working alongside another IT person who can help with training.
Type of work would include the following:
Support technology implementation and maintenance efforts Support business infrastructure as required, Service Line activities, projects, and tasks to maintain site servers, network equipment, phone system, etc.
Manage and maintain local site systems' health including printers, workstations, SCCM client, windows updates, Active Directory computer and user, etc.
Support and maintain site asset management processes including PC Refresh, projects, break/fix, etc.
Ability to work non-standard hours, weekends, and on-call as necessary.
Ability to regularly walk facility and utilize scissor lifts and/or ladders as required.
Partner with the IT Service Desk team to continuously improve Level 1 and Level 2 support processes.
Includes knowledge transfer, documentation, and training to expand the breadth of IT Incidents/Request/Problems that can be effectively resolved by Level 1 and 2 team members.
Assist in supporting Service Line team action plan Participate in the Service Line escalation group to handle operations issues Assist coordinating service line related data collection Assist as needed with communication between the Service Line team and GSS- Bachelor's Degree - Network
certification- ServiceNow ticketing system- Server experience with installation, patching, and troubleshooting.
- Project management experience- Leadership experience/personality- 5
years of experience in Desktop Support, Field Service, Networking, etco Direct end user support experience, including Microsoft Windows, PC Hardware, LAN/Wi-Fi Networks, mobile devices, Office applications, and remote users support - A
Certification- Knowledge of Active Directoryo Configuring and adding users in ADo Group policies and what it is used for in a domain - Windows , Gateway, DNS, IP Address, and Registry Knowledge- Asset Management experience- Manufacturing Industry experience Recommended Skills Asset Management Computer Architectures Dns Data Collection Desktop Support Field Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
The GSS tech will be responsible for providing various IT support functions and will work directly with employees to set up new PC's and assist with support desk ticket resolution.
Working alongside another IT person who can help with training.
Type of work would include the following:
Support technology implementation and maintenance efforts Support business infrastructure as required, Service Line activities, projects, and tasks to maintain site servers, network equipment, phone system, etc.
Manage and maintain local site systems' health including printers, workstations, SCCM client, windows updates, Active Directory computer and user, etc.
Support and maintain site asset management processes including PC Refresh, projects, break/fix, etc.
Ability to work non-standard hours, weekends, and on-call as necessary.
Ability to regularly walk facility and utilize scissor lifts and/or ladders as required.
Partner with the IT Service Desk team to continuously improve Level 1 and Level 2 support processes.
Includes knowledge transfer, documentation, and training to expand the breadth of IT Incidents/Request/Problems that can be effectively resolved by Level 1 and 2 team members.
Assist in supporting Service Line team action plan Participate in the Service Line escalation group to handle operations issues Assist coordinating service line related data collection Assist as needed with communication between the Service Line team and GSS- Bachelor's Degree - Network
certification- ServiceNow ticketing system- Server experience with installation, patching, and troubleshooting.
- Project management experience- Leadership experience/personality- 5
years of experience in Desktop Support, Field Service, Networking, etco Direct end user support experience, including Microsoft Windows, PC Hardware, LAN/Wi-Fi Networks, mobile devices, Office applications, and remote users support - A
Certification- Knowledge of Active Directoryo Configuring and adding users in ADo Group policies and what it is used for in a domain - Windows , Gateway, DNS, IP Address, and Registry Knowledge- Asset Management experience- Manufacturing Industry experience Recommended Skills Asset Management Computer Architectures Dns Data Collection Desktop Support Field Service Management Estimated Salary: $20 to $28 per hour based on qualifications.
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