BDC Service Agent
Overview:
Now Seeking Guest Experience Service Agents to join one of the largest Automotive Retailers in the country!Starting Pay $35,000
Paid Training!Quarterly Retention & Monthly Production Bonuses Too!Apply NOW!!Previous experience in Customer Service, Automotive, Hospitality, Retail, Call Center, Receptionist and/or Appointment Setting is a Plus!
Benefits:
Pay and Recognition:
Weekly Pay Monthly Bonus Quarterly Retention Increases Six Paid Holidays Paid Time Off Paid Training Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 8 weeks paid pregnancy leave (disability leave) Paid Parental Leave (1 week) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Paid Team Member Life Insurance Paid Dependent Life Insurance Additional Life Insurance (Whole Life and Term) 401k with company match (50% of first 6% graduated) Holiday Match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages:
Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards for Team Members and Family Members Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and
Qualifications:
Our BDC Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50
calls per day Experience using customer tracking systems to track calls and appointments preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Various language proficiency is always a plus Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test) Recommended Skills Automotive Industry Call Centers Customer Demand Planning Customer Service Multitasking Retailing Estimated Salary: $20 to $28 per hour based on qualifications.
Now Seeking Guest Experience Service Agents to join one of the largest Automotive Retailers in the country!Starting Pay $35,000
Paid Training!Quarterly Retention & Monthly Production Bonuses Too!Apply NOW!!Previous experience in Customer Service, Automotive, Hospitality, Retail, Call Center, Receptionist and/or Appointment Setting is a Plus!
Benefits:
Pay and Recognition:
Weekly Pay Monthly Bonus Quarterly Retention Increases Six Paid Holidays Paid Time Off Paid Training Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 8 weeks paid pregnancy leave (disability leave) Paid Parental Leave (1 week) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Paid Team Member Life Insurance Paid Dependent Life Insurance Additional Life Insurance (Whole Life and Term) 401k with company match (50% of first 6% graduated) Holiday Match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury's Internal Learning Management System Professional growth and development opportunities Additional advantages:
Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards for Team Members and Family Members Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and
Qualifications:
Our BDC Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner.
Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.
Must be able and willing to receive a high amount of inbound calls Partner with the service department to schedule vehicle service appointments Contact and communicate with customers to identify automotive service needs Follow all dealership processes and procedures, high frequency of contact with customers Thorough documentation of all contacts within the customer management system Answer all calls in a prompt, professional and courteous manner Use scripts to collect all pertinent customer information and document in the system accordingly Agents must adhere to Asbury phone scripts Excellent customer service skills and motivation to be successful High volume incoming and outgoing calls, ranging from 50
calls per day Experience using customer tracking systems to track calls and appointments preferred Appointment setting experience a plus Able to multi-task in a fast paced environment Various language proficiency is always a plus Must be at least eighteen years of age Must be able to pass pre-employment screens (background and drug test) Recommended Skills Automotive Industry Call Centers Customer Demand Planning Customer Service Multitasking Retailing Estimated Salary: $20 to $28 per hour based on qualifications.
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