Service BDC Team Lead
Overview:
Are you a leader looking to become apart of a dynamic team? Are you seeking a career to make an impact? Service BDC Experience required As a Service BDC Team Lead you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused Service BDC Team Lead who will help us redefine the car-buying experience.
Apply Today!
Benefits:
Pay and Recognition:
Weekly pay Paid holidays & paid time off Paid training Stock equity grant awards (select management and front-line team members eligible!) Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 8 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury University Professional growth and development opportunities Additional advantages:
Student loan relief resources Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and
Qualifications:
The Service BDC Team Lead is responsible for creating service appointment demand in our service departments.
They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment.
They will answer inbound service phone calls, and email leads.
They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner.
Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.
Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner Replies to online email requests for service within in 30 minutes as required Maintains daily records and documentation as required Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service Reports, counsels, and monitors entire team to achieve outbound service call goals Reviews and scores team members call evaluations Meets daily, weekly, monthly objectives Utilizes the manufacturers prospecting and marketing tools if applicable Works with other BDC members in a team-based atmosphere Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy Oversees and protect the assets of dealership and project a positive image for the company Performs other related duties to benefit the mission/vision of the organization Recommended Skills Courtesy Scheduling Networking Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Are you a leader looking to become apart of a dynamic team? Are you seeking a career to make an impact? Service BDC Experience required As a Service BDC Team Lead you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.
We are looking for an energetic, customer-focused Service BDC Team Lead who will help us redefine the car-buying experience.
Apply Today!
Benefits:
Pay and Recognition:
Weekly pay Paid holidays & paid time off Paid training Stock equity grant awards (select management and front-line team members eligible!) Insurance / Retirement:
Insurance:
medical, vision, dental, accident, critical illness and hospital indemnity plans Up to 8 weeks paid pregnancy leave (disability leave) Health savings Flex spending accounts (tax free) Short-term and Long-term disability plans Life Insurance (Whole Life and Term) 401k with company match Learning, Tuition Assistance and Career Development:
Digital career path tool to assist with career development Continuous training through Asbury University Professional growth and development opportunities Additional advantages:
Student loan relief resources Employee assistance program Employee discounts on vehicle purchases, parts and service repairs Scholarship awards Opportunities to join our community service initiatives Aggressive Employee referral program with bonus opportunities Responsibilities and
Qualifications:
The Service BDC Team Lead is responsible for creating service appointment demand in our service departments.
They will accomplish this task by utilizing a systematic process that ensures service email leads or phone calls is converted to a dealership service appointment.
They will answer inbound service phone calls, and email leads.
They will be responsible for identifying caller needs and efficiently offering solutions if necessary in a polite, professional manner.
Along with duties of the agent, the team leader will act as a mentor and liaison to 10 agents.
Answers inbound service phone inquiries, setting appointments as necessary in an efficient, professional manner Replies to online email requests for service within in 30 minutes as required Maintains daily records and documentation as required Completes outbound service calls totaling 900 to customers confirming appointments, rescheduling missed appointments, reminding customers of needed service Reports, counsels, and monitors entire team to achieve outbound service call goals Reviews and scores team members call evaluations Meets daily, weekly, monthly objectives Utilizes the manufacturers prospecting and marketing tools if applicable Works with other BDC members in a team-based atmosphere Maintains an accurate timecard and report to work as scheduled and as designated within the Attendance Policy Oversees and protect the assets of dealership and project a positive image for the company Performs other related duties to benefit the mission/vision of the organization Recommended Skills Courtesy Scheduling Networking Telephone Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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