Customer Service Rep II - Non-Exempt
Job DescriptionMust Have:
administrative skills excellent verbal communication Experience working in SAP Healthcare Order Management Invoicing Order Entry Organizational Skills Salesforce Lightning Sales Support Nice to Have:
B2B Sales Capital Orders Management Medical Device Microsoft Office SAP OTC Supply Management JOB DESCRIPTION The position is for order placement and order management of medical devices for hospitals, clinics, and physician offices.
The role is Hybrid (4 days in the office -1 days remote), located in Duluth, GA Responsibilities may include the following, and other duties may be assigned.
Represents the company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, and takes orders over the phone when necessary.
May manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve an allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
OFFICE SUPPORT CAREER STREAM:
Individual contributors who provide organizational-related support or service (administrative or clerical) for other members within the organization.
Most of the time is spent delivering support services or activities, typically under supervision.
DIFFERENTIATING FACTORS Autonomy:
Established and productive individual contributor.
Works on clerical and administrative assignments that may require applying prior experience.
Works under moderate supervision, making minor adjustments to methods and processes.
Organizational Impact:
Works to deliver on day-to-day objectives directly impacting the achievement of results for the job area, including moderate scheduling or customer satisfaction implications.
Work consists of typically routine tasks with some deviation from standard practice.
Innovation and Complexity:
Checks and makes minor adjustments to work methods to solve routine problems that typically exist in current work processes and systems.
May be required to highlight areas of concerns/problems and puts forth solutions in own job area.
Communication and Influence:
Communicates typically with internal contacts within and outside of the immediate team.
Obtains and provides information requiring some explanation or interpretation.
Leadership and Talent Management:
May provide guidance and assistance to new or entry-level employees.
Required Knowledge and
Experience:
Requires full job knowledge of systems and procedures obtained through prior work experience or education.
Requires a minimum of 2 years of relevant experience.
Recommended Skills Accounts Receivable Administration Coordinating Customer Satisfaction Electronic Data Interchange (Edi) Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
administrative skills excellent verbal communication Experience working in SAP Healthcare Order Management Invoicing Order Entry Organizational Skills Salesforce Lightning Sales Support Nice to Have:
B2B Sales Capital Orders Management Medical Device Microsoft Office SAP OTC Supply Management JOB DESCRIPTION The position is for order placement and order management of medical devices for hospitals, clinics, and physician offices.
The role is Hybrid (4 days in the office -1 days remote), located in Duluth, GA Responsibilities may include the following, and other duties may be assigned.
Represents the company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, and takes orders over the phone when necessary.
May manage web-based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
May approve an allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions, and adjustments.
May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
OFFICE SUPPORT CAREER STREAM:
Individual contributors who provide organizational-related support or service (administrative or clerical) for other members within the organization.
Most of the time is spent delivering support services or activities, typically under supervision.
DIFFERENTIATING FACTORS Autonomy:
Established and productive individual contributor.
Works on clerical and administrative assignments that may require applying prior experience.
Works under moderate supervision, making minor adjustments to methods and processes.
Organizational Impact:
Works to deliver on day-to-day objectives directly impacting the achievement of results for the job area, including moderate scheduling or customer satisfaction implications.
Work consists of typically routine tasks with some deviation from standard practice.
Innovation and Complexity:
Checks and makes minor adjustments to work methods to solve routine problems that typically exist in current work processes and systems.
May be required to highlight areas of concerns/problems and puts forth solutions in own job area.
Communication and Influence:
Communicates typically with internal contacts within and outside of the immediate team.
Obtains and provides information requiring some explanation or interpretation.
Leadership and Talent Management:
May provide guidance and assistance to new or entry-level employees.
Required Knowledge and
Experience:
Requires full job knowledge of systems and procedures obtained through prior work experience or education.
Requires a minimum of 2 years of relevant experience.
Recommended Skills Accounts Receivable Administration Coordinating Customer Satisfaction Electronic Data Interchange (Edi) Forecasting Estimated Salary: $20 to $28 per hour based on qualifications.
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