Customer Care Representative Customer Service & Call Center - Duluth, GA at Geebo

Customer Care Representative

Fladger Associates Fladger Associates Duluth, GA Duluth, GA Contract Contract $15 - $21 an hour $15 - $21 an hour 21 hours ago 21 hours ago 21 hours ago
Responsibilities:
Excellent employment opportunity for a Customer Care Representative in the Duluth, GA area.
Candidates must be clear to start on 09/18/2023 - start date is not flexible.
Retention Bonus (USD)250 @ 45 days (successful completion of new hire training) and (USD) $250 @90 days Responsible for handling a range of complex service interactions that require one to quickly assess, clarify, and analyze the customer's needs.
The types of interactions range from handling account inquiries including billing or order issues, website navigation, order entry, resolution of complaints, while doing so in a manner that reduces customer effort and promotes a positive customer experience.
The person in this role is responsible for the documentation of customer queries and performing monitoring activities for each customer case until resolution.
The channels of service one may be handling include phone, email, and/or self-service.
The individual should be able to work within a structured environment, while demonstrating flexibility and initiative to establish and achieve individual professional goals.
Within Company AH Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool.
Execute needed follow-up through various communication channels such as, outbound calls, emails, in accordance with Company AH Standards.
Accommodate special customer requests and rectify customer complaints, with good judgment and decision-making skills while balancing the needs of Company AH.
Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures.
Acquire and maintain understanding of processes, procedures, and the systems used for support.
Document each interaction information on each interaction, so the information can be shared throughout Company AH Communicates day-to-day work status updates within the team.
Experience:
High School Diploma required, but Bachelor's Degree from an accredited institution is preferred.
Basic level of job-related knowledge and department goals and strategies Demonstrates strong competence in maneuvering Company's customer platform and systems.
Exhibits great proficiency in multi-tasking and ensuring each customer interaction is handled with a high quality of care.
Demonstrates great adaptability skills; adjusts easily to changes in processes and procedures Customer Care.
Adapts existing processes to current method of task completion and may make recommendations; identifies opportunities for improving one's work environment Excellent written and verbal communication skills Strong interpersonal skills with ability to work in a close team environment.
Must be able to work within a number of software applications including Microsoft, call center, and custom programs There will be a Caliper (Characteristic / personality assessment) Training:
6 week -100% in the office HYBRID schedule:
(Tuesday- Thursday)- candidates need to be comfortable with that.
(NO REMOTE Shift Monday - Friday (closed weekends) Must be able to work all shifts.
Working a rotating shift as assigned from one of the scheduled times below:
-7:
45AM-4:
45PM -8:
30AM-5:
30PM -9:
00AM-6:
00PM -9:
30AM-6:
30PM -10:
00AM-7:
00PM -11:
00AM-8:
00PM Required Skills:
EXCELLENT INTERPERSONAL COMMUNICATION SKILLS, GREAT CUSTOMER SERVICE SKILLS, ANALYZER, ADMINISTRATIVE/CUSTOMER SERVICE Job Type:
Contract Salary:
$15.
00 - $21.
00 per hour Experience level:
2 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
Call center Hybrid remote Application Question(s):
Do you have experience in Salesforce/SAP? Work Location:
Hybrid remote in Duluth, GA 30096.
Estimated Salary: $20 to $28 per hour based on qualifications.

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