Password Support Associate
Prime Care Technologies, Inc.
Prime Care Technologies, Inc.
Duluth, GA Duluth, GA Full-time Full-time $15.
50 - $16.
50 an hour $15.
50 - $16.
50 an hour 1 hour ago 1 hour ago 1 hour ago About us Prime Care Technologies, Inc.
is a Managed Service Provider in Duluth, GA 30097.
We are supportive, fast-paced and professional.
Our work environment includes:
Regular social events Growth opportunities Casual work attire Modern office setting Prime Care Technologies is currently recruiting for a full-time technical Password Support Associate for our Duluth location.
Our most successful candidate has a working knowledge of Active Directory All candidates must take a skills assessment (true/false, multiple choice).
This job requires the employee to report to the office 100% of the time during the first 90 days.
This position is responsible for providing administrative support for customer accounts.
This includes, but is not limited to adding, deleting and/or modifying customer account information within a designated Support Tool/Active Directory.
The Password Support Associate is also responsible for complying with service level agreement standards.
Essential Duties and
Responsibilities:
Works with and responds to general customer requests via phone, e-mail and ticketing system.
Responds to and works both accurately and efficiently with customers in creating, disabling and editing account information Transposes electronic requests, internal or external, into the ticketing system May assist in answering support queue calls, answering questions or handling support issues.
Performs user set-up, modifications, and disablements as needed Escalate problems to appropriate resource as needed Follow standard departmental procedures and guidelines Expected to meet or exceed published user administrator performance standards.
Assists with client documentation Other duties as assigned MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS AND ABILITIES) Associates degree in IT preferred or equivalent work experience.
High school diploma or GED required.
Solid knowledge of Windows 10 operating systems.
Previous experience working with Active Directory strongly preferred Excellent customer service and communication skills A strong service-oriented culture, with a strong focus on exceeding customer expectations.
The ability to work in a fast pace environment - must be able to work quickly and accurately in a shared community environment.
Ability to complete multiple tasks with minimal direction.
Knowledge of Customer Service operations Experience in using automated call director telephony Able to follow directions and work well independently.
Good analytical and logical 'mindset' when dealing with issues.
Good organizational, time management, written and verbal communication skills Ability to listen and analyze customer needs Presents a positive image that reflects well on the organization.
Ability and willingness to work various schedules Monday through Friday 7 AM EST to 9 PM EST.
Job Type:
Full-time Salary:
$15 to $16.
50 /hour' ' Work Location:
One location Work Remotely No Job Type:
Full-time Pay:
$15.
50 - $16.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Hybrid remote Ability to commute/relocate:
Duluth, GA 30097:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you available to work weekends?
Experience:
Customer service:
1 year (Required) Active Directory:
1 year (Required) Windows:
1 year (Required) Work Location:
Hybrid remote in Duluth, GA 30097.
Estimated Salary: $20 to $28 per hour based on qualifications.
Prime Care Technologies, Inc.
Duluth, GA Duluth, GA Full-time Full-time $15.
50 - $16.
50 an hour $15.
50 - $16.
50 an hour 1 hour ago 1 hour ago 1 hour ago About us Prime Care Technologies, Inc.
is a Managed Service Provider in Duluth, GA 30097.
We are supportive, fast-paced and professional.
Our work environment includes:
Regular social events Growth opportunities Casual work attire Modern office setting Prime Care Technologies is currently recruiting for a full-time technical Password Support Associate for our Duluth location.
Our most successful candidate has a working knowledge of Active Directory All candidates must take a skills assessment (true/false, multiple choice).
This job requires the employee to report to the office 100% of the time during the first 90 days.
This position is responsible for providing administrative support for customer accounts.
This includes, but is not limited to adding, deleting and/or modifying customer account information within a designated Support Tool/Active Directory.
The Password Support Associate is also responsible for complying with service level agreement standards.
Essential Duties and
Responsibilities:
Works with and responds to general customer requests via phone, e-mail and ticketing system.
Responds to and works both accurately and efficiently with customers in creating, disabling and editing account information Transposes electronic requests, internal or external, into the ticketing system May assist in answering support queue calls, answering questions or handling support issues.
Performs user set-up, modifications, and disablements as needed Escalate problems to appropriate resource as needed Follow standard departmental procedures and guidelines Expected to meet or exceed published user administrator performance standards.
Assists with client documentation Other duties as assigned MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS AND ABILITIES) Associates degree in IT preferred or equivalent work experience.
High school diploma or GED required.
Solid knowledge of Windows 10 operating systems.
Previous experience working with Active Directory strongly preferred Excellent customer service and communication skills A strong service-oriented culture, with a strong focus on exceeding customer expectations.
The ability to work in a fast pace environment - must be able to work quickly and accurately in a shared community environment.
Ability to complete multiple tasks with minimal direction.
Knowledge of Customer Service operations Experience in using automated call director telephony Able to follow directions and work well independently.
Good analytical and logical 'mindset' when dealing with issues.
Good organizational, time management, written and verbal communication skills Ability to listen and analyze customer needs Presents a positive image that reflects well on the organization.
Ability and willingness to work various schedules Monday through Friday 7 AM EST to 9 PM EST.
Job Type:
Full-time Salary:
$15 to $16.
50 /hour' ' Work Location:
One location Work Remotely No Job Type:
Full-time Pay:
$15.
50 - $16.
50 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Weekend availability Work setting:
Hybrid remote Ability to commute/relocate:
Duluth, GA 30097:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Are you available to work weekends?
Experience:
Customer service:
1 year (Required) Active Directory:
1 year (Required) Windows:
1 year (Required) Work Location:
Hybrid remote in Duluth, GA 30097.
Estimated Salary: $20 to $28 per hour based on qualifications.
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