Call Center Representative (Member Support Representative)
Quick Apply Full-time 1 hour ago Full Job Description Hi Job Seeker! Thank you for taking the time to apply to this position.
If you are a current call center representative or have aspirations to work in call center with career growth opportunities, please feel free to apply.
We are open to having conversation, please take a look and let's have a chat! Receives incoming calls and responds to member questions in a professional manner.
Completes all required documentation and reports accurately and promptly.
Completes research and resolves documentation errors or discrepancies.
Forwards complex issues to a Team Lead or management for review.
Provides general information to members on Credit Union policies, procedures and programs.
Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
Provides accurate and complete information about Credit Union products and services.
Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies.
Performs basic account maintenance functions and automatic transfers for loan payments.
Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
Acts as liaison between members and other departments and follows through on resolutions.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles.
This role qualifies for a full-time Remote schedule once in-office training is satisfied Qualifications & Skills Member - First Mentality.
Strong Interpersonal Skills.
Team Player.
Detail Oriented.
Enthusiastic.
Education High School or Better.
Experience 2-5 years:
High volume call center or related experience.
1 year:
Financial institution contact center experience.
1 year:
Financial institution contact center experience.
General understanding of financial products and services.
Solid math and basic accounting skills.
Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
Job Type:
Full-time Pay:
$16.
80 - $19.
70 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Duluth, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you are a current call center representative or have aspirations to work in call center with career growth opportunities, please feel free to apply.
We are open to having conversation, please take a look and let's have a chat! Receives incoming calls and responds to member questions in a professional manner.
Completes all required documentation and reports accurately and promptly.
Completes research and resolves documentation errors or discrepancies.
Forwards complex issues to a Team Lead or management for review.
Provides general information to members on Credit Union policies, procedures and programs.
Provides complete and accurate information to members on accounts, payments, interest rates, product options and savings programs.
Provides accurate and complete information about Credit Union products and services.
Actively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategies.
Performs basic account maintenance functions and automatic transfers for loan payments.
Assists in servicing loans by processing such items as payoff, payment inquiries and address changes.
Acts as liaison between members and other departments and follows through on resolutions.
Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles.
This role qualifies for a full-time Remote schedule once in-office training is satisfied Qualifications & Skills Member - First Mentality.
Strong Interpersonal Skills.
Team Player.
Detail Oriented.
Enthusiastic.
Education High School or Better.
Experience 2-5 years:
High volume call center or related experience.
1 year:
Financial institution contact center experience.
1 year:
Financial institution contact center experience.
General understanding of financial products and services.
Solid math and basic accounting skills.
Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.
Job Type:
Full-time Pay:
$16.
80 - $19.
70 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Work from home Schedule:
Day shift Monday to Friday Ability to commute/relocate:
Duluth, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Call center:
1 year (Preferred) Customer service:
1 year (Preferred) Work Location:
One location Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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